The Latest

What’s new and what’s next.

June 24, 2020

Keep your edge in a rapidly changing landscape

In the face of the sheer speed and scale of change in recent months, the instinctive response can be to rip up the existing strategy and start again.  We should…
May 27, 2020

Nurturing Is No Longer A Phase

Louis Vuitton recently told their Chinese customers via WeChat: “Every paused journey will eventually restart. Louis Vuitton hopes you and your beloved ones stay safe and healthy.”* Since we can’t…
May 7, 2020

Talent Is Everything

I believe talent is everything. If you choose to lead a services-based business, those 3 words sum up the difference between good and great. Great service businesses cannot exist without…

2020 Events Calendar

We believe in uncovering insight, building connections and developing people.  If you’re looking to expand your already amazing brain, check out the event calendar below.


Oracle Modern Customer Experience

March 23–26, 2020 | Las Vegas, NV

Adobe Summit

March 29 – April 2, 2020 | Las Vegas, NV

Forrester Consumer Marketing Forum

April  5- 6, 2020 | New York, NY

Loyalty Expo

May 18 – 20, 2020 | Charlotte, NC

Gartner Digital Marketing Conference

June 1 – 3, 2020 | San Diego, CA


June 3 – 5, 2020 | Chicago, IL

Forbes Women’s Conference

June 15 – 16, 2020 | New York, NY

Digital Summit – Minneapolis

August 19, 2020 | Minneapolis, MN

Minnesota Marketing Summit

September 22, 2020 | Minneapolis, MN

Salesforce Dreamforce

November 9 – 12, 2020 | San Fransisco, CA

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