Insights Who Should Be Taking The Lead: Marketing or Customer Service? Go onto almost any organization’s website or mobile apps to resolve a problem and you…James VilaSeptember 8, 2020
Insights Keep Your Edge In A Rapidly Changing Landscape In the face of the sheer speed and scale of change in recent months, the…James VilaJune 24, 2020
Insights Extracting Payback From The Rise of Machines In our first bold prediction of 2020, we suggested that the due date for return…James VilaMarch 19, 2020
Insights Email Is Dead, Long Live Email Mark Twain famously uttered the words, “Reports of my death have been greatly exaggerated.” The…James VilaOctober 7, 2019